Protection of Customer Information
We understand the importance of privacy to our customers and visitors to TALG Web sites. Our policy is to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or Personal Information (as described below) about our customer to any third party not affiliated with their transaction, except as necessary to provide TALG services to the customer, as required by law, or in connection with an investigation of possible illegality or misuse of TALG services.
We collect and store information about our customers so that we can efficiently provide the services demanded. We use information about our customers and their requirements to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, fulfill a Contract or Service Agreement, accomplish the billing function, and comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation, safety, customs, and other regulatory agencies.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose. In addition, as TALG continues to develop its business, we may buy or sell subsidiaries or business units. As part of these transactions, customer information of the subsidiaries or business units may be one of the transferred assets.
Examples of information that we collect include names, addresses, e-mail addresses, credit card numbers and telephone numbers. Some of the information collected by TALG is data which relates to an identifiable person ("Personal Information"). We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data is sometimes shared with third parties. Finally, we do provide Personal Information to government agencies as required by law or regulation, and in connection with investigations of possible illegality or misuse of TALG services.
In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the customer, or the address, or to resolve a question or provide query status information.
Security and Integrity of Information
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.
TALG Web Sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.
Retention of Customer Information
We retain information, including Personal Information, about customers as necessary for business purposes and as required by government regulation. For example, we retain information including names and addresses, so that we can provide information to our customers. We carefully dispose of records and delete information when retention periods expire.
Customers are Responsible for Protecting Information and Systems on Their Premises
Some information about TALG customers are stored in systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by TALG, we provide tools to facilitate customer efforts to safeguard their information.
The TALG Web Sites
What Information We Collect And How We Will Use It
Users can visit most areas of the TALG Web Sites without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some Personal Information in these situations.
Links to Other Sites
TALG provides links to external sites as a convenience to the user. The inclusion of any link does not imply TALG endorsement of the external site company, its Web site, or the products and services it promotes and sells. TALG is not responsible for the privacy practices or the content of such Web sites.
Other than cookies used in connection with registered users of a TALG Web Site or used to transfer information from one application to another on one or more of the TALG Web Sites, information collected by cookies and Web beacons used in connection with the TALG Web Sites is not used by TALG to identify an individual. My TALG cookies are placed every time a user logs in and are available for that session only. Cookies used to transfer information from one application to another are available only in the session of that transfer. Other cookies are stored indefinitely on users' hard drives.
From time to time, we include survey forms on the TALG Web Sites to better understand our customers' needs and to create Web sites that respond to their interests. Customers may opt-out of participating in follow-up surveys. TALG will not disclose survey response information to companies or individuals outside TALG with two exceptions:
- Anonymized data, with all names, addresses and other personally identifiable information removed.
- To vendors who are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to TALG or TALG customers.
TALG Web Site Applications
Users of TALG Internet applications on the TALG Web Sites that enable the purchase of products and services who choose to use credit cards for payment are required to provide information about themselves and their card. We use this information to establish credit for billing.
The TALG Web Sites collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.
In addition to the information provided about My TALG above under "Cookies," the following paragraphs describe our commitment to the protection of Personal Information as it applies to My TALG, an interactive feature of www.TALG.com.
Visitors to www.TALG.com can, if they choose, participate in the interactive functions available at My TALG. Participants are required to complete a registration form. This form includes information such as name, address, phone number and e-mail address. We use the information from the registration form to enhance our services and better meet the needs and preferences of our customers.
Consent To Receive Certain E-Mails
We send e-mail communications about TALG products, services and special offers to customers and others with prior consent. Each e-mail we send for marketing purposes enables recipients to opt out of receiving further marketing e-mails from TALG. Opting-out also can be accomplished by accessing the recipient's Profile in My TALG or on www.TALG.com/subscribe and selecting the option labeled, "Remove me from TALG marketing e-mail communications." There are certain e-mails that TALG may continue to send to TALG customers. For example, TALG uses e-mail to deliver information that registered users request. TALG also uses e-mail to provide details about customer account(s) and operational information regarding existing products, services and systems.
Review, Modification, and Deletion of Personal Information
Registered users in the My TALG program can review, modify, or delete the information previously provided at the registration site by editing their Profile information in My TALG. Review, add, and delete functions are also options within the Preferences and Address Book functions. Registered users should note that TALG will use reasonable efforts to delete user information when requested but that some residual information may remain because of backup files and deletion logs.
Expiration of Data
Personal information provided on the My TALG registration form will be deleted if the user does not access My TALG for 14 months.
If you have questions about this privacy statement, the practices of this site, or your experience on any of the TALG Web Sites, you can contact: webmaster@TALG.com.
Comments, suggestions or materials sent or transmitted to TALG shall be deemed to be non-confidential. TALG shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.